When you contact us, we'll discuss your project needs and ideas with you in an initial consultation. We'll assign a project leader who will work with you to clarify and specify in detail what you need. Then we'll provide you with a written quote that estimates the tasks, hours, and costs required to complete your project.

If you decide to work with us, we'll start your project when you issue a purchase order or a letter of acceptance, and a deposit of one-third of the total project price. Your project leader will be your primary contact and will provide status updates so you always know about the progress of your project.

We use our project management experience to provide you with a firm schedule. Depending on the scope of your project, the deliverables will go through one to three draft and revision cycles. We realize each customer and project has unique requirements so the actual life cycle of your project will be customized to meet your specific needs. Upon delivering your final draft and completion of your project, we'll send you an invoice for final payment.

To save you time and money, we conduct much of our business, including meetings, interviews, and research with subject matter experts and geographically dispersed teams, via the phone and email. Depending on your preference, we can deliver drafts and final deliverables to you via email, overnight mail, and a secure ftp site.